order materials, supplies, and services for the Managed Property and pay from funds held on account for the Managed Property invoices and bills for such materials, supplies, and servicesOwner shall pay all expenses incurred by Utopia at the Managed Property immediately upon demand.”As stated in the initial response to this complaint, we do not believe that arefund is due for the services rendered as it was deemed that the corrected issues were a threat to the property and the safety of the tenantAdditionally, we have made adjustments to Ms s account to reflect that she would like to be notified of maintenance requests as they arrive so that she may take an active role in maintaining the property (it is to be noted that this notation is simply a courtesy that we try to, but cannot always, accommodate)We again, extend our sincerest apologies for any confusion or inconvenience This letter is in regard to the customer response to the above complaint IDWhile we understand and can appreciate the concerns of the customer, we unfortunately are standing by our positionSection 5d, Authority and Powers, of the Professional Management Agreement signed by Ms states the following:“Owner authorizes and grants absolute discretion to Utopia, its affiliates, agents, successors, and assigns the exclusive right and authority, at Owner’s sole expense, to:Make or cause to be made repairs, improvements, alterations, and decorations to the Managed Property.
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